Effective Date: 28/01/2025

At Sangeetha Enterprises, we strive to provide you with high-quality cooking oil products and excellent customer service. However, if you are not completely satisfied with your purchase, please review our refund and cancellation policy below.

1. Refund Policy

Eligibility for Refund: We offer refunds for products that are returned in their original, unopened, and sealed condition. Products that have been opened or are unsealed will not be eligible for a refund due to safety and hygiene concerns.

Process for Requesting a Refund: To request a refund, please contact us at sangeethaenterprices2022@gmail.com or +91-8668155449 within 5 days from the date of delivery. You must provide the order number and a brief explanation of the reason for the return.

Refund Timeline: Once your return is approved, we will process your refund within 30 business days. The refund will be credited back to the original payment method used at the time of purchase.

2. Cancellation Policy

Order Cancellation: You may cancel your order within 2 hours of placing it, provided the order has not yet been shipped or processed. To cancel an order, please contact us immediately at sangeethaenterprices2022@gmail.com or +91-8668155449.

Non-Cancellable Orders: Once the product has been shipped or delivered, it cannot be canceled. In such cases, you may follow the return process as outlined above.

3. Non-Refundable Conditions

The following conditions do not qualify for refunds or cancellations:

Opened or unsealed products.

Products that have been used or altered in any way.

Products returned after the specified return period.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at sangeethaenterprices2022@gmail.com or +91-8668155449. We will arrange for a replacement or full refund, including the return shipping costs, for any defective or damaged items. Please keep the product and packaging intact to help us process the claim efficiently.

5. Shipping Costs

Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

Refunds for Shipping: Shipping costs paid for delivery are non-refundable, unless the return is due to an error on our part or if the product is defective.

6. Contact Us

If you have any questions or need further assistance regarding cancellations, refunds, or returns, please contact us:

Sangeetha Enterprises
Email: sangeethaenterprices2022@gmail.com
Phone: +91-8668155449
Address: No: 427A, MGR Street, Thandalam Ranipet District - 632404